Privacy Policy
AK Aurora Access collects customer account information, guest contact details submitted through captive-portal forms, device/session identifiers such as IP address and MAC address, router health and network telemetry, support and warranty communications, access-plan and PIN records, customer branding assets/contact display information, and payment metadata received from connected payment providers.
Payment card data is processed by the configured payment provider. AK Aurora Access does not intentionally store full payment card numbers, CVV values, or full card-track data. Payment card details are handled by the configured payment provider, such as a customer-connected Square account.
Information is used to provide guest Wi-Fi access, operate captive portal authentication, support customers, monitor routers, troubleshoot service, process access records, reduce fraud and misuse, maintain legal/audit records, and communicate about service requests.
Information is currently stored and processed on servers located in Germany. Customers are responsible for giving their guests appropriate notices for their own business operations and payment terms.
Data may be shared with service providers only as needed to operate hosting, email, payment, security, support, and network-management functions, or when legally required.
Retention depends on operational, billing, fraud-prevention, support, legal, and security requirements. Cookies and session technologies are used for sign-in, captive portal workflow, and security.
AK Aurora Access is not intended for children to purchase paid access without appropriate customer policy and applicable legal compliance. Legal requests should be sent through the published business contact channel.