Terms of Service
The standard service model is a customer-purchased configured router plus AK Aurora Access hosted management service. Router purchase and monthly service are separate charges. The customer connects the router to customer-provided internet and pays a recurring per-router hosted management/support fee. Guest payments flow to the customer’s connected payment account unless a written agreement says otherwise.
Internet service is not included. Customers are responsible for providing and maintaining compatible Starlink, cellular, cable, fiber, DSL, business internet, or other Ethernet-delivered service. Availability, performance, coverage, installation timing, and support response depend on site conditions, upstream providers, power, cabling, switches, weather, radio environment, customer cooperation, access-plan settings, guest activity, and selected service terms.
Each router is designed for up to 20 simultaneous guest connections as a planning guideline, not a performance guarantee. Larger sites may require multiple routers, separate Ethernet connections, and sufficient power or compatible PoE+ ports.
Basic customer branding is included. Extended custom design work may cost extra. AK Aurora Access may remotely manage supported routers, apply software/security updates, monitor health, and queue safe router commands.
Customers are responsible for access-plan prices, manual PIN sales, refunds, chargebacks, fraud handling, business licensing, taxes, consumer disclosures, staff behavior, payment-provider interruptions, and guest communications unless a written agreement assigns responsibility differently.
AK Aurora Access may remotely manage routers, apply updates, monitor health, queue safe router commands, suspend access for misuse or nonpayment, and maintain audit/security records. Security controls reduce risk but cannot guarantee uninterrupted or attack-proof service.
Setup/device charges, monthly fees, support scope, maintenance windows, data retention, intellectual property, warranty disclaimers, limitation of liability, indemnification, force majeure, termination, notice procedures, and Alaska governing law/venue should be finalized in the customer agreement and reviewed by counsel.